Frequently asked questions

Q: Information on delivery statements and invoices 

A: Delivery statements will not be enclosed if the delivery address is different from the ordering party, regardless of whether or not the order is gift-wrapped. Delivery statements which do not indicate monetary amounts will be enclosed with products.

Q: Information on receipts 

A: Receipts for products will be as follows.

● For PayPal payments ... Check the contents of the e-mail sent from PayPal after the payment is processed, or the “Details” for the applicable item under “Transactions” on your “My Account” page.